Bustle

Brent Wimmers

Claire Murphy

For when things aren't working as they should. 

🚨 Troubleshooting & Fixes

Orders are not printing but receipts and test prints are printing fine.

Order dockets not printing at all

Quickly fix printing or eftpos issues if you have set the iPad to not allow Bustle access to other devices

Unable to connect to printer or eftpos - Allow devices on your local network

Cash drawer intermittently not opening with Star mPOP printer

mPOP Printer sometimes not opening cash drawer

Do you have a printer delay issues with your Online Orders?

Bustle Online Menu - delayed printing or docket issues?

Dockets aren't printing on occasion? Printer only working sometimes? Bustle stops and starts printing?

Printing is delayed or only works sometimes

❌ Unable to print? Printing stopped? Let’s get you back in action.

Printer Not Working

I have an issue with Paperless. Slow? No Orders? Menu updates not working? How do I fix it?

Paperless - Troubleshooting issues

Help guides for printers and the paperless app. 

Printing and Paperless Fixes

Intermittent problems with Bustle not being able to connect to eftpos terminals.

Integrated eftpos transaction issues

What do I do if I lose connection between the iPad and my Eftpos terminal or my Eftpos is no longer connected?

Bustle not connecting to eftpos terminal

My payment went through but Bustle hasn't closed the card transaction

Eftpos transaction successful but Bustle doesn't close off

What to do when Bustle is no longer connected to the Windcave Terminal?

Windcave Eftpos terminal not connecting

Unable to connect to the Verifone terminal? Host is down, unable to connect or transaction refused errors?

Bustle unable to connect to Verifone Terminal

What to do when Bustle is no longer connected to the SmartConnect Terminal?

Shift4 (formerly Smartpay) SmartConnect Eftpos not connecting

What to do when Bustle is no longer connecting to or getting errors from the Tyro Terminal.

Tyro Eftpos not connecting

What to do when Bustle is no longer connected to the dojo payments terminal, or you are getting errors when transacting?

Bustle and dojo terminal not connected or getting errors

What to do if you can't setup or take payments with Bustle and Square...

Square - Troubleshooting issues

What to do when Bustle is no longer connected to the Smartlink Lite Terminal?

Shift4 (formerly Smartpay) Smartlink Eftpos not connecting

Help guides for EFTPOS terminals and transactions.

Payment & EFTPOS Fixes

How to check you are on the latest version, or update when there is a new Bustle Till iPad app release.

Check & Update Bustle Till iPad app to the latest version

Tips to keep your iPad running smoothly to run Bustle

iPad Maintenance

Bustle not showing in the App Store? Item prices are all set to $0?

Changing your iPad's country settings

How to fully close and restart the Bustle iPad app - fixes minor issues, slowness.

Close and Restart the Bustle Till iPad App

How to delete and reinstall the Bustle Till app from the iPad  - fixes data and crashing issues

Delete and Reinstall the Bustle Till iPad App

How do I select my eftpos or payment company?

The Eftpos button is not appearing in settings / How can I get payment integration?

Here's what to do if your iPad or Bustle is slow or lagging.

Bustle iPad app is slow to respond

What to do if the iPad app crashes to the iPad's home screen

Bustle iPad App is crashing

Customer tabs no longer appearing in the tabs area in Bustle

Tabs disappear from Bustle iPad app

Some things to check if your iPad battery depletes quickly

iPad Battery no longer retains charge

Unable to log in with emojis to the Bustle app? How to refresh the app so new staff members can log in.

Emoji Staff Logins - Unable to login with emojis

How to deal with double tabs on a table and what causes it.

Two tabs appearing on one table

What to do when one tab appears on two tables and what causes it.

One tab showing on two tables

Bluetooth woes? Try these tricks to get your device discoverable again.

Bustle cannot connect to Bluetooth device

"All open tabs must be settled" error message when trying to cash up.

Unable to Cash up - Tabs are unsettled.

Printing is slow, crashes, missing dockets, slow eftpos, green cloud whirring, unfixable printing issues, socket closed errors in eftpos.

Bustle iPad app is slow or erroring & you have more than one iPad - Cash up all iPads.

What to do when the cash drawer doesn't open.

Cash Drawer Won’t Open

iPad or Bustle Till app not behaving? Cash Drawer issues? Here are your help guides.

iPad & Device Fixes

Unable to see my outlet location when searching in Regulr

Regulr - My outlet isn't showing on the Regulr app.

Online Ordering Fixes

How to fix accounts not showing the correct amounts on the iPad

Accounts not loading correctly on Bustle Till

My iPads aren't talking... iPads are not sharing tabs... taking a long time to sync.

iPads not syncing with each other

My data is not appearing on your Bustle hub dashboards or reports.

iPad Not Syncing to your Bustle hub

Unable to save items or menu? Report not showing the correct information? Screen has frozen?

Bustle Hub website Issues

Not syncing to Xero? Unable to send cash up to Xero? Can't connect to your Xero Account?

Xero Issues - Cashups not Syncing

iPads not syncing? Missing information? Here are your help guides. 

Syncing & Connection Fixes

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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