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Verifone EFTPOS not Connecting

Unable to connect to the Verifone terminal? Host is down, unable to connect or transaction refused errors?

Written by Brent Wimmers

Most likely causes: Verifone terminal not set up correctly, or network/router issue.

Note: Terminal Errors
​We can help with connecting your EFTPOS terminal to Bustle and checking your Bustle settings. However, if you see an error while setting up or using the terminal - including an EFTPOS error shown in Bustle - you'll need to contact your EFTPOS provider. They manage the terminal and are best placed to troubleshoot the error.

Quick Fixes

  • Close and restart the Bustle app.

  • Disconnect and reconnect the terminal from the till EFTPOS > Disconnect

  • Check the iPad and Eftpos are on the same network. Look in iPad settings > Wi-Fi, check your iPad hasn’t changed networks.

  • Ensure “Allow Network Permissions” is enabled on your iPad.

  • Reboot both iPad and Eftpos terminal (remove terminal battery if possible and replace).

  • Have you swapped to a new Terminal? Disconnect the terminal and follow these setup instructions.

Changing EFTPOS Terminals

Check Setup

  1. Ensure the Correct IP Address is entered
    In the Bustle Till, head to:
    ​Settings > Eftpos
    Enter the IP address of your Verifone terminal (e.g. 192.168.1.54).

    • If you see 192.168.0.99, that’s just our placeholder. You’ll need to replace it with your real terminal IP.

    • Finding the Terminal IP address
      If you’re unsure, contact your Verifone supplier - they’ll help you locate the correct IP address for your terminal.

  2. Check that you have selected the correct connection type in the Bustle Hub (VCloud or VX-Link). See the setup article for help.

Errors when trying to connect.

These are the most common errors we see, and they usually mean the terminal is not set up to work correctly with Bustle. Get in contact with your Verifone Supplier to troubleshoot.

  • Connection Refused

  • Socket Closed by Remote Peer

  • Terminal not found

  • Host is Down

  • Missing Component

  • Unable to Connect to Terminal

  • Invalid Payout Length

  • No Route to Host

Error: Socket Closed by Remote Peer

This error can be resolved by the EFTPOS NZ Helpdesk or your Verifone supplier.

👉 If they’re unsure, provide them with this technical info:

  • The terminal’s POSLink port needs to be reset to 4444.

Contact Your Verifone Provider

When you contact your Verifone terminal provider, ask them to check the following:

  1. Support Person

    • Request a technician familiar with Bustle setups.

    • Remind them Bustle runs on iPad.

  2. Configuration Checks (ask the technician)

    • Is the terminal set for IP interface listening on port 20001? (This is essential.)

    • Is the terminal using a static IP address?

    • Has Vericentre been updated recently?

    • If yes, confirm the template used is integration-compatible by asking:
      👉 “Is the UIA set for IP & Port 20001?”

  3. If Issues Persist

    • If the technician is unsure, or says it’s a Bustle problem, let us know.

    • We can loop in Verifone’s technical team to help troubleshoot.

Still experiencing issues? Contact Bustle Support

To speed things up, please send us:

  • Terminal ID or Serial Number (S/N) of the terminal affected.

  • The exact error message you’re seeing.

  • The name of your Verifone terminal supplier.

Troubleshooting other issues

Having ongoing intermittent issues with connecting to EFTPOS?

These issues are often caused by router problems. A router reboot may provide a temporary fix, but if the issues persist, check our troubleshooting guide for ongoing intermittent issues:

Intermittent eftpos connection issues

Eftpos button has disappeared

Is the Eftpos button no longer there?

Where is the EFTPOS button?

Eftpos transactions successful but Bustle doesn't close it off?

Is your terminal not sending the information back to Bustle?
​

Save Transaction as Card

Pressing Enter after cancelling a transaction

Depending on your terminal setup, you may have to press enter after cancelling a transaction on the terminal to send this information back to Bustle. To remove the need to press enter, contact your Eftpos terminal provider to get them to configure this for you.

My EFTPOS cutover doesn't reconcile with my cash up

  • Check with your Eftpos terminal provider what your cutover times are and make sure they match your trading hours.

  • Are your team putting through manual transactions that aren't recorded in Bustle? If this is happening and causing issues, speak with your Eftpos terminal provider to configure manual payments to be accessed via a menu to make it less easily accessible.

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