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iPads not syncing with each other

Are your iPads not sharing tabs or tables, showing different information, or taking a long time to sync?

Written by Brent Wimmers

Some syncing problems can be sorted with a few quick checks. If those don't work, don't spend service trying to troubleshoot it - move to using one till then do a full reset after service.
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First, try these quick checks:

  1. Close Bustle Till completely on every iPad, then restart the iPads.

  2. Check the Wi-Fi - make sure every iPad is connected to the correct network and can access the internet.

    1. If you are having trouble accessing the internet, EFTPOS terminals or printing then try Restarting your router - turn it off at the power for 1-2 minutes, then give it a couple of minutes to reconnect.

Still not syncing?

This is a rare issue, but when it does happen, the full fix takes a little time. You’ll need all of your iPads out of action for around 10-20 minutes, which usually isn’t practical during service.
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So, during service:

  • Move to one main till for all new orders and payments.

  • Bring your other tills close to the main till and check them for any extra orders or items on tabs/tables that may not have synced across.

  • Do not use the other tills for new orders or payments.

  • The only exception is if you absolutely need another till for quick sales only - no tabs or tables.

  • Leave the full fix until after service, when you can take all tills offline together.

After Service Full syncing reset

Now you have a little bit more time and no customers at the till, do the following across all of your tills together. It's very important you follow this process to the letter - or you may need to go through it all again.‼️

1. Cash up every till

  • Cash up each iPad as normal.

  • As each till finishes, leave it locked.

Don't reopen any of them until every till is cashed up and locked.
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2. Cash up every till again

Once they're all finished:

  • Open each till again.

  • Don't put through any new orders.

  • Cash up every till for a second time - just press next, next, next and Confirm.

  • As each one finishes, keep it locked.

Again, wait until every till has finished and is locked before moving on.
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3. Delete Bustle Till from all iPads

Once every till has completed its second cash up, and the tills are locked, delete the Bustle Till app from all of your iPads.
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4. Reinstall Bustle Till

Download Bustle Till again from the App Store on each iPad and log back into your venue.

If you use integrated EFTPOS, you will also need to reconnect your payment terminal.
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5. Test syncing

  1. Create a test tab/table on one iPad.

  2. Check that it appears on every other till - can take up to 30 seconds to sync.

  3. Delete the tab from another device.

  4. Check that the change appears across all of the other tills - wait up to 30 seconds.

If it does - you're back in business.

Still having trouble?

Get in touch with the Bustle team and let us know you've already completed the full syncing reset - including the double cash up and reinstall.

That means we can skip the basic troubleshooting and get straight into investigating what's happening.

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