Bustle

Brent Wimmers

Claire Murphy

When something goes wrong there may be an easy fix... Search our troubleshooting guides here

Something's wrong...

Here's what to do if your iPad or Bustle is slow or lagging.

Bustle iPad app is slow to respond

Printing is slow, crashes, missing dockets, slow eftpos, green cloud whirring, unfixable printing issues, socket closed errors in eftpos.

Bustle iPad app is slow or erroring & you have more than one iPad - Cash up all iPads.

My iPads aren't talking... iPads are not sharing tabs... taking a long time to sync.

iPads not syncing with each other

My data is not appearing on your Bustle hub dashboards or reports.

iPad Not Syncing to your Bustle hub

What to do if the iPad app crashes to the iPad's home screen

Bustle iPad App is crashing

"All open tabs must be settled" error message when trying to cash up.

Unable to Cash up - Tabs are unsettled.

Customer tabs no longer appearing in the tabs area in Bustle

Tabs disappear from Bustle iPad app

What to do when the cash drawer doesn't open.

Cash Drawer Won’t Open

Bluetooth woes? Try these tricks to get your device discoverable again.

Bustle cannot connect to Bluetooth device

What to do when one tab appears on two tables and what causes it.

One tab showing on two tables

How to deal with double tabs on a table and what causes it.

Two tabs appearing on one table

Unable to log in with emojis to the Bustle app? How to refresh the app so new staff members can log in.

Emoji Staff Logins - Unable to login with emojis

Some things to check if your iPad battery depletes quickly

iPad Battery no longer retains charge

How do I select my eftpos or payment company?

The Eftpos button is not appearing in settings / How can I get payment integration?

How to fix accounts not showing the correct amounts on the iPad

Accounts not loading correctly on Bustle Till

Bustle Till - iPad Issues 

I can't print! Quick steps to get you back serving

Unable to Print

Orders are not printing at all, but everything else is printing fine.

Order dockets not printing at all

Dockets aren't printing on occasion? Printer only working sometimes? Bustle stops and starts printing?

Printing is delayed or only works sometimes

Quickly fix printing or eftpos issues if you have set the iPad to not allow Bustle access to other devices

Unable to connect to printer or eftpos - Allow devices on your local network

Cash drawer intermittently not opening with Star mPOP printer

mPOP Printer sometimes not opening cash drawer

Do you have a printer delay issues with your Online Orders?

Bustle Online Menu - delayed printing or docket issues?

Printing Issues

Unable to see my outlet location when searching in Regulr

Regulr - My outlet isn't showing on the Regulr app.

Regulr Issues

Unable to save items or menu? Report not showing the correct information? Screen has frozen?

Bustle Hub website Issues

Variances between transactions and items moved totals on the Sales report.

Why is there a variance on my sales report?

Not syncing to Xero? Unable to send cash up to Xero? Can't connect to your Xero Account?

Xero Issues - Cashups not Syncing

Bustle Hub Issues

My iPads were kicked out - How do I get up and running again?

Restart your subscription when cancelled

Intermittent problems with Bustle not being able to connect to eftpos terminals.

Integrated eftpos transaction issues

What do I do if I lose connection between the iPad and my Eftpos terminal or my Eftpos is no longer connected?

Bustle not connecting to eftpos terminal

My payment went through but Bustle hasn't closed the card transaction

Eftpos transaction successful but Bustle doesn't close off

What to do when Bustle is no longer connected to the Windcave Terminal?

Windcave Eftpos terminal not connecting

What to do when Bustle is no longer connected to the Smartlink Lite Terminal?

Shift4 (formerly Smartpay) Smartlink Eftpos not connecting

Unable to connect to the Verifone terminal? Host is down, unable to connect or transaction refused errors?

Bustle unable to connect to Verifone Terminal

What to do when Bustle is no longer connected to the SmartConnect Terminal?

Shift4 (formerly Smartpay) SmartConnect Eftpos not connecting

What to do when Bustle is no longer connecting to or getting errors from the Tyro Terminal.

Tyro Eftpos not connecting

What to do when Bustle is no longer connected to the dojo payments terminal, or you are getting errors when transacting?

Bustle and dojo terminal not connected or getting errors

What to do if you can't setup or take payments with Bustle and Square...

Square - Troubleshooting issues

Payment Issues

I have an issue with Paperless. Slow? No Orders? Menu updates not working? How do I fix it?

Paperless - Troubleshooting issues

Paperless Issues

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.