After an initial payment failure, Bustle subscriptions attempt to charge 3 more times over a week (notifying failures via email) before cancelling the subscription. If the subscription is then not restarted within three days of this, the iPads automatically lock out.
At this point the team will try their best to reach out to you to help.
Please note:
There may be a small fee applied after you set up again. This covers the time in arrears (7-10 days) plus an administration fee.
you will need to ensure there is enough funds on your card, check it hasn't expired, or re-enter a valid credit card using the process below.
How to get it working again:
Head to your Bustle hub and log in.
Here you will see a cancellation message. Click the Re-subscribe button.
Select how often you want to pay, your base plan, and any add-ons.
Press the Let's Do It button at the bottom of the page.
Enter in your credit card details and press the Subscribe button to activate.
From here you will be able to log into your iPads again using your Bustle email and password.
Further Troubleshooting
Don't see the Re-subscribe button? Reach out to the team. This means we need to manually retrieve the account from archive and their may be a $75 reactivation fee.
Haven't seen any notifications until now? Please double check these settings so the notifications are going to the right place and we can quickly contact you if needed.