This article walks you through how to get your Windcave EFTPOS terminal set up and talking to Bustle in order to take payments through the till.
Ensure your Terminal type is compatible with Bustle:
Before you begin, you’ll need:
One Windcave EFTPOS terminal for each Bustle till (iPad)
Your Bustle tills (iPads)
Your EFTPOS terminal and iPad connected to the same Wi-Fi network
Access to Bustle Hub (hub.heybustle.com)
Note: You will need to contact your Windcave provider in this process.
Note: Windcave Errors
We can help with connecting your EFTPOS terminal to Bustle and checking your Bustle settings. However, if you see an error while setting up or using the terminal - including an EFTPOS error shown in Bustle - you'll need to contact your EFTPOS provider. They manage the terminal and are best placed to troubleshoot the error.
1. Select your integration from the Bustle Hub
In the Hub, head to Setup > iPad Setup
Use the Eftpos Integration selector to select your provider - Windcave
Head back to the iPad - In the Bustle iPad till app go to: Settings > Sync Menu.
After syncing is finished, fully close and restart the Bustle iPad till app. You'll see an "EFTPOS" option appear in your iPad settings.
2. Get your Windcave terminal ready for Bustle
Before connecting your terminal in Bustle, call your EFTPOS provider and let them know you want to connect your Windcave terminal to Bustle - mentioning that it is an iPad till system.
Ask them to:
To configure the terminal and finalise the activation for integrated Eftpos with Bustle directly.
To provide you with the connection information - called the HIT credentials.
HIT Credentials will appear like this:
ScrHITUserId: YourCompanyNameMOVEHIT
ScrHITKey: 12da2e895fce807a04206ee4b37c9903c90f048657a513561a104f2da0a8d9b0
StationID: 3801454109
We recommend you send this information to your iPad where you can copy and paste it into the fields in Bustle as the key is quite long.
3. In your iPad connect your Windcave terminal to Bustle
On your Bustle iPad till, go to Settings > EFTPOS > Connect.
Next, enter the details for your terminal
Enter in your HIT credentials. They should be in the following format. If you get any username errors and they do not appear in the format below, please contact Windcave.
ScrHITUserId: YourCompanyNameMOVEHIT
ScrHITKey: 12da2e895fce807a04206ee4b37c9903c90f048657a513561a104f2da0a8d9b0
StationID: 3801454109
Press Connect and Bustle will send these credentials to Windcave to get you logged on.
If you receive any error after pressing connect, this is an issue with your HIT credentials - check for extra spaces and contact Windcave to help if still an issue (see troubleshooting section below for more).
Settings & Printing
Once your HIT credentials are successfully saved you will see the Status window. Here you can select whether to print receipts through the till printer. Tick this on if you want this to occur (and if your terminal has no printer).
Troubleshooting
Please Note: We highly recommend having a dedicated network, solely for Bustle and Windcave if you are setting up integrated eftpos. Other devices joining the network can cause communication issues.
Ensure “Allow Network Permissions” is enabled on your iPad.
Make sure you’ve selected the correct integration type in the hub.
Should any of the fields appear with a red border after saving - this means that the information entered is incorrect and not saving - therefore you will not be able to connect.
If you press Connect and the connect screen freezes, try closing and restarting Bustle, then double check your credentials are entered correctly with no spaces.
To confirm your details, contact Windcave but don't hesitate to get in touch with Bustle support if you get stuck. The button below will take you through some troubleshooting.
Frequently Asked Questions:
How do I print my end of day summary?
How do I print my end of day summary?
If you are trying to find your end of day reports
If your terminal has a printer you will be able to access and print your reports from the terminal settings.
If the terminal has no printer, there is an option to get your reports in your Windcave payment portal.
How do I make changes to my HIT credentials?
How do I make changes to my HIT credentials?
Should you need to make changes to the HIT credentials details press the EDIT button at the top right.
