That's great news, congratulations on the sale!

Here's how to transfer your Bustle Setup to a new owner.

The new owner creates their own Bustle account. We copy the menu if needed, onboard the new owner, and you both switch the iPads over on changeover day. This ensures:

Clear ownership from day one
Correct billing and GST records
Clean long-term support and reporting
No messy switchovers of third party integrations (such as Stripe accounts for Regulr or Bustle Online).

👈 DO NOT hand over your account to a new business owner - here's why 👇

When a business using Bustle changes ownership, the account should not be transferred to the new owner.

The new owner must create their own Bustle account so they can accept the Bustle Terms and Conditions directly and ensure billing, reporting, and responsibility sits with the correct business.

Continuing to use the existing account can create a number of risks between the previous and new owners, including:

billing remaining tied to the previous owner
vouchers or credits issued by the previous business remaining active
historical reporting mixing two separate businesses
potential liability for actions taken by either party after the sale

Creating a new account ensures a clean separation between the two businesses and avoids these issues. If the business is continuing with the same menu, Bustle can copy the menu across to the new account to make the transition easy.

Connect the new owner to the Bustle Team

Please introduce us to the new owner and share their name, phone number, and email address. We'll reach out with a hearty welcome and get them rolling.

Step 1: Handover day & switching the accounts on the iPads

If you are handing over the iPads to the new owner:
- Make sure your iPads are still compatible with Bustle Till. If they are not, new iPads will need to be purchased.
- Delete the Bustle app from your iPad/s
- Decide if are you handing over the Apple ID or will the new customer be changing to a new Apple ID? (changing the Apple ID without access to the original linked email address is very difficult)
- If changing the ID, get them to do so now - Change Apple ID

Step 2: Cancel your Bustle account

After you cancel your account, you will still have full access until the end of your current billing period, giving you time to export any necessary sales data, or go on hold for a small monthly fee to keep access.

How to cancel your account

1) log into your Bustle account (Bustle Hub) using a desktop browser like Chrome or Safari

2) Go to Settings (Top right corner drop-down)

3) Select Subscription

4) Select 'Request to Cancel'

Follow the 3-4 questions from there until completion. Once you have completed these steps, the cancellation process will be actioned within 3 business days.

If anything is unclear, or you’d like a hand at any stage, please reach out to our Support team. We are here to help.

👈 What a Menu Copy Includes and what it doesn't include 👇

What a Menu Copy Includes:

When copying a menu, the following information is carried over:

Menu Layout
Item Details:
- Name
- Button Name
- Sales Price
- Item Description (for online menu)
- Alternative Prices (and their attachments to items)
- Category & Subcategory
- Item Notes
Modifiers:
- Mod Name
- Categories
- Prices & Alternative Prices
- Costings
Other Details:
- Menu placement of buttons
- Products linked to item recipes
- Suppliers linked to products in item recipes

**What a Menu Copy Does Not Include:**

The following are not copied over:

Any information about items that are not on the copied menu (e.g., products unique to an item)
Item Images
Tags
Dietary Requirements
Bustle Online Menu Settings
Branding & Logos
Section, Item, or Menu Descriptions
Promotions
Whether the item or modifiers appear on the online menu
Reporting history