Let's go through the 4 easy steps to get set up and taking orders and payments online!

Step 1 - Get your amazing menu looking great online

If you haven't yet set up your menu to shine online, follow the steps in this article:

Then come back here for...

Step 2 - Get your Bustle Pay account setup

You will need to sign up your venue to a Bustle Pay account so we can send you the money made through online orders. It's a quick process that's completed on your Bustle Hub, but make sure you have your bank account details, Business/ABN Number and some ID ready.

Head to Bustle Online > Get Payments and Orders

Press Set up Bustle Pay now

This will take you through the guided process to get your Bustle Pay account set up with our payment partner, Stripe, so we can start sending you the $$$ for your online sales.

Step 3 - Set up Bustle Online to suit your needs

The last step on your Bustle Hub is to select your Bustle Online features. Once you have completed the Bustle Pay account process you have a few easy choices to make.

There are 4 selections to choose from. Let's break them down...

Online Ordering

By switching the online ordering toggles on you go from having an online menu to an online ordering system that takes payment and sends orders to your printers. Either allow simple ordering, needing only a name (ideal for takeaways), or switch on table service so your pre-defined tabs or tables appear and can be selected for dine in.

TablePay

By switching these toggles on, your staff can offer an online tab to your seated customers, by printing out a QR code and handing it to them. They can pay via this code or pay as usual at the counter, or a combination of both. You can also decide whether you want your staff to manage all further orders, or if you want to allow them to order from your online menu and add to their tab (without a credit card added)

Step 4 - Select iPad and set up your printer settings

Now you're all set up on your Bustle Hub you're nearly there!

Select and save the iPad that will manage your incoming orders / printing

This should be your most active iPad - the one that is always open and being used. To receive online orders Bustle must be on screen on your iPad (Don't let it go to sleep)

Set your First Online Ordering Number for each day of service

This will be the starting order number each day for online orders. Leaving it at 10000 should be fine for most setups but if you do want to change it, make sure you don't set it the same starting number as any of your physical Bustle tills.

If you change this number it will start using the new number from the next day on. Make sure to sync your menu on the iPad(s).

Sync the menu on the iPad you selected above

Firstly (Important) make sure your iPads are running the latest version of Bustle.

Once updated, or if you're on the latest, then Sync the menu!

Select your printer settings

Printing dockets works based on your current setup. Make sure that any menu section that displays the items you set up on your online menu are set up on your Bustle iPad app to print orders. Then they will print exactly the same as if your team was entering in the order on the Bustle app.

Settings on the iPad app:

Head to Settings > Printers and select your first printer in the list (this is only needed on the first printer). The QR printer settings are near the bottom...

Prints Table Pay QR Docket - If you have TablePay switched on, this allows you to print off the QR code to give to your customers to view and pay their bill.
Prints Table Payment Confirmation - Prints for both Online ordering and TablePay tabs. When an order is paid, a small slip prints to tell your team an order has been received and paid, or a customer has paid their TablePay tab bill.
Prints Table Pay Receipt - Automatically prints a receipt for the customer after an online order is received or a TablePay tab bill is paid.

Viewing your Bustle Pay Payouts

Now you're up and running and taking orders - If you want to see your recent earnings via your online menu, view the transactions or see what monies are coming to you - Hit the View Payouts button at the top of the page.

Troubleshooting

Bustle Online Orders delayed? Not printing immediately?

To receive an online order, your iPad needs to be awake and alert with the Bustle Till app open. Check your iPad Settings > Display & Brightness > Auto-Lock > and make sure it is set to Never.

Keep your Bustle Till (the one you set up to manage payments and printing) open on screen at all times during service.