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Vouchers - Purchasing and Redeeming

What is the process to purchase and redeem a voucher?

Brent Wimmers avatar
Written by Brent Wimmers
Updated over 2 months ago

Purchasing a Voucher

  • Once you’re live, you can share your direct voucher link, or customers can buy vouchers straight from your Bustle Online menu.

  • Your Bustle Online menu will include a new Vouchers section that loads your voucher page.

  • When a customer clicks this section - or uses your direct link - they’ll land on your voucher page.

  • Customers pick a voucher amount, then choose who it’s for:

    • Someone else

    • An unknown recipient

    • Themselves

  • They’ll enter a few quick details, add an optional message, and tap Add Voucher to Cart.

From here, they can keep shopping to add more vouchers, or head to Checkout Now.

  • The Bustle Pay screen will load so they can enter their card details and complete the purchase. They’ll then see a checkout success screen.

  • Emails are automatically sent:

    • To the recipient - with their voucher link

    • To the purchaser - with a receipt

  • Clicking View Your Voucher takes the recipient to their voucher page. Their message appears there, and they can tap to reveal their unique voucher code.


Redeeming a Voucher

Vouchers can be redeemed online at payment, or in the Bustle Till app from the Payment screen.


Redeeming Online

  • Customer adds items to their cart as normal.

  • At the Complete Your Order page, they tap Redeem a Voucher.

  • They’re taken to a page where they:

    • Paste their unique code

    • Tap Look Up Voucher

  • If the voucher is active, they’ll see:

    • The remaining balance

    • A Use This Voucher button

  • Depending on the voucher amount:

    • If the order total exceeds the voucher balance:

      • They’re taken to the usual Bustle Pay screen to pay the remainder.

    • If the voucher covers the full amount:

      • They can tap Pay Now $0.00

      • The order is placed and the voucher balance adjusts automatically.


Redeeming in the Bustle Till App

  • On the Payment screen, tap Vouchers.

  • A window appears with a voucher code selector.

  • The code is made up of:

    • Three words

    • A three-digit number

  • The barista selects:

    • The first word,

    • Then the second word,

    • Then the third word,

    • And finally enters the three digits

    • (This looks up the voucher.)

  • If the voucher is valid, they can tap Apply Voucher to Tab.

  • Depending on the remaining balance:

    • If the tab is greater than the voucher amount:

      • Bustle takes them to the Payment screen to settle the remainder by card or cash.

    • If the voucher covers the whole amount:

      • The tab completes with no payment required.

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